Give Us Feedback

We welcome all feedback about our services here at HappinessFirst. Feedback helps us improve and can be given anonymously.

How to give feedback, comments and compliments

You can give feedback:

  • Directly to your service provider – this is appreciated, quick and effective;
  • By filling out the feedback form online, here is the link or a paper copy can be found at our office and put it in the suggestion box;
  • By calling us on 1300 885 493 or
  • By emailing us at [email protected]

If you need help completing a feedback form, you can ask a staff member or get support from an advocate.

How to make a complaint

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

You can make a complaint online here. Or if you are visiting the centre please ask a staff member for the feedback form.

Once the complaint has been received you will be sent an acknowledgement letter and a formal response will be sent within 14 days.

If you remain dissatisfied with our response, or, you do not feel comfortable raising your concerns directly with us, you can contact the relevant external agency to discuss or lodge a complaint. These agencies are;

  • Health Complaints Commissioner
  • NDIS Quality and Safeguards Commission

Use An Advocate

You have the right to have an advocate of your choice to support you when accessing our services or making any complaints.

The following organisations are independent to HappinessFirst Pty Ltd and may be able to help you.

Aborigines Advancement League

Phone: (03) 9480 7777
Information, referral, advocacy, counselling and support are available to Koori people on issues such as housing, health, finance, law, education, employment and recreation.

Action on Disabilities within Ethnic Communities (ADEC)

Phone: (03) 9480 1666
Web: www.adec.org.au
Advocacy for people with disabilities from a non-English speaking background.

Alzheimer’s Australia

Phone: 9815  7800
Web:   www.fightdementia.org.au/victoria.aspx
Alzheimer’s Australia is the peak body providing support and advocacy for Australians living with dementia.

Association for Children with a Disability

Phone: (03) 9818 2000
Web: www.acd.org.au
Assists families of children (aged 0-18 years) with a disability with information, support and advocacy.

Disability Advocacy Resource Unit (DARU)

Phone: 9639 5807
Web: www.daru.org.au
DARU is a statewide service established to support the disability advocacy sector. A directory of advocacy organisations is available through its website.

Disability Rights Victoria

Phone: (03) 9489 2999
Provides legal advice and assistance to people affected by the Disability Discrimination Act making a complaint.

Leadership Plus Inc. (formerly Action for Community Living)

Phone: (03) 9489  2999
Web: www.leadershipplus.com
Leadership Plus provides individual advocacy  to people  with  disabilities across metropolitan Melbourne. They also provide specialist individual advocacy support to people with an Acquired Brain Injury.

National Aged Care Advocacy Line

Phone: 1800 700 600

North East Citizen Advocacy (NECA)

Phone: (03) 8407 3684
Web: www.citizenadvocacy.eom.au
Local advocacy agency providing short and long-term advocacy. The NECA program works throughout the area to link up with people who have an intellectual disability and need support to deal with issues in their  lives.

Office of the Public Advocate (OPA)

Phone: 1300 309 337
Web: www.publicadvocate.vic.gov.au
OPA is an independent statutory body established by the Victorian State Government. OPA works to protect and promote the interests, rights and dignity of people with a disability.

Victorian Advocacy League for Individuals with a Disability (VALID)

Phone: (03) 9416 4003
Web: www.valid.org.au
Provides information and advocacy support to people with intellectual disabilities, their families, carers and advocates.

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